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Issues with Website services & Public API

» Published on Thu, 12 Jan 2023 16:32:00 +0000

  • Resolved

    We have been monitoring the issue since January 13th and have been actively working to implement measures to improve performance.

    We are pleased to report that the issue has been resolved, and website performance has returned to normal. However, we are not shifting our focus from performance optimization and will continue implementing further improvements in the coming weeks.

    » Updated Fri, 20 Jan 2023 18:47:00 +0000
  • Update

    We are pleased to report that due to the implemented preliminary fixes released today, we have observed a noticeable improvement in performance. We’re currently gathering more metrics and will be releasing a new version of the software on Monday with additional fixes.

    In addition, we want to assure our customers that we’re committed to providing a seamless booking experience and are taking a proactive approach to further improve the performance of our product in the long term. We have started a medium term initiative to bring the performance to the next level in the coming months.

    » Updated Fri, 13 Jan 2023 12:53:00 +0000
  • In Progress

    Some users may experience long loading times for the Search Results and Booking Engine of their Website powered by Lodgify.

    We have identified a bottleneck in our backend infrastructure that is causing intermittent degradation of loading speed performance for some customer websites. This means that for some affected websites, guests may sometimes experience longer loading times for the search results or booking engine pages on occasion, which negatively impacts direct booking conversion. This is an isolated issue and is only affecting a small percentage of our customers. The issue is not consistently impacting the affected websites but instead is occurring intermittently.

    We are aware of the problem and are working on it urgently. However, it is a complex issue that is taking longer to resolve than we had hoped.

    We want to assure our customers that the scope of the issue is limited to the website module and that all other system modules, including all channel connections, are currently functioning as expected. However, our development teams are working to improve the situation.

    We understand the significant impact this issue can have on our customers' ability to generate direct bookings, and we sincerely apologize for any disruption to their business. Our engineering and operations teams are working diligently to improve the speed performance of our customers' websites.

    » Updated Thu, 12 Jan 2023 16:32:00 +0000

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